Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.

PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website, naturaltransplants.com, (“Site”).

What personal information do we collect, and when?

When using our Site, you may be asked to enter your name, e-mail address, mailing address, phone number, or other details to help with your experience. We will collect your PPI from you only if you voluntarily submit such information to us. You can always refuse to supply PPI, except that it may prevent you from engaging in certain Site related activities. You may also visit our Site anonymously.

We collect information from you when you use our Site, book a consultation, book a procedure, subscribe to a newsletter, fill out a form, use live chat or otherwise enter information on our Site. We also collect information when you provide us with feedback on our services, contact our call center, or otherwise interact with any of our patient advisors or representatives.

We may collect non-PPI about you whenever you interact with our Site. Non-PPI may include the browser name, the type of computer and technical information about means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How do we use your information?

We may use the information we collect from you in the following ways:

• To personalize your experience and to allow us to deliver the type of content and service offerings in which you may be interested;
• To improve our website, in order to better serve you;
• To allow us to better service you in responding to your customer service requests;
• To administer a contest, promotion, survey or other site features;
• To quickly process your procedure transactions;
• To ask for ratings and reviews of services;
• To follow up with you after correspondence (live chat, email, or phone inquiries); and,
• To send appointment reminders and instructions.

How do we protect your information?

Your personal information is stored in secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user submits their information to maintain the safety of your personal information.

Our website is scanned on a regular basis for security holes and known vulnerabilities, in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

For your convenience, we may store your credit card information to automate the billing process.

All medical records, however, are kept on paper and stored in locked filing cabinets. We do not keep electronic medical records.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for future visits;
• Keep track of forms we display; and,
• Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browsers:

• If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advanced notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Non-personally identifiable visitor information, however, may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously;
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website;
• Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Users may change personal information:

• By e-mailing us; and,
• By calling us

This Privacy Policy may be changed at any time, and at our discretion.

How does our site handle Do Not Track signals?

We will make our best efforts to honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify you via email within 7 business days; and,
• We will notify the users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions;
• Process consultation and procedure bookings and to send information and updates pertaining to consultations and procedures;
• Send you additional information related to service and,
• Market to our mailing list or continue to send emails to our clients after the original contact, consultations, or procedures has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses;
• Identify the message as an advertisement in some reasonable way;
• Include the physical address of our business or site headquarters;
• Monitor third-party email marketing services for compliance, if one is used;
• Honor opt-out/unsubscribe requests quickly; and,
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails:

• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. And, your continued use of the Site, after any changes to this policy, will be deemed your acceptance of those changes.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Natural Transplants, Inc.
2601 E. Oakland Park Blvd, Suite 400
Fort Lauderdale, FL 33306
United States of America
Contact Us
naturaltransplants.com
954-372-8824

Last Edited and Effective Date: September 6, 2017